Trusting others we interact with is a norm. Our everyday life is surrounded by scores of people whom we trust: trust that they will uphold their end of responsibility. And when they do indeed act responsibly, the day becomes more predictable and the efforts more productive. There is nothing that shakes loose the faith in normal occurrence; expectations meet the reality and no one notices anything of concern.
When I go to the university each morning, I find the facility has been cleaned, as expected, the night before. The trash was taken out and recyclable bins were emptied. The coffee room is open and no one has spilled anything there, and if someone did spill, it was all cleaned up by the person who ran into the mishap. I go to teach my classes without wearing armor; of course, I trust that my students will not violate my trust in them. It has worked for more than 30 years and I am not nervous about the daily norm of walking into the classroom as I anticipate nothing out of the ordinary.
When you trust others, you do elicit from them—whether they are aware or not—a sense of duty that they perform their part. Any time this implicit contract is violated, you wonder if this was a one-time blip or a permanent change in the trust relationship. A change in expectations spills over in the realignment of trust; now you are more cautious and rather consciously protective of yourself. And this goes for any level of humanity: a person, family, church group, theater goers, institutions and businesses, nations, and the world. A broken trust means steps to curb the defectors, and this may come from society, institutions or the government.
Trust, risk and responsibility are closely related. Trust generates reciprocal responsibility and, at the same time, remains a source of risk in the event that the trust is violated. The response from people and organizations is likely to be consistent with the nature of harm by the defectors. If a person lies and you are not affected in any manner—in fact, you may not even be aware—your response to the trust violation would probably be negligible or none. On the other hand, misleading senior citizens into signing an expensive long-term service contract that they cannot afford could trigger an angry and even violent response from the neighborhood.
Trust is sourced in humans. Technology can only be the enabler in supporting trust and sometimes even in violating trust. Tools provide the means to do things (right or wrong); they don’t drive a human being’s disposition or are bent to be a dove or a hawk. When humans design information systems or innovate technology, the source of trust transfers from those who have designed systems or developed new technologies to the systems and technologies. A driverless car gets to be trusted because you believe the designers have delivered a reliable vehicle that can be trusted. On the other hand, batteries in Dreamliner jets are suspect and people responsible for the product are working to overcome this.
(Written by Vasant Raval)
Source : ISACA Journal, volume 2, 2013
From the above journal, I am agree with him about the trust in information system. This is because the technology now a days can support the system in every organizations, business, school, manufacturing, hospitality, operations and many more. The system are easily to work for the people, cost effective, faster to generate & transferable the data, data accurately and etc. All the data and information can be process in order to get the result or making decision. The people are able to used the tools through innovative and creativity by the system.
So, human are responsibility to manage the Information system. The information of data in the system are reliable, right and trusted. People believe that the technology and information system are important in our lives.Therefore, they should trust the information system.
Do you believe trust is transferable to technology and systems? Do we treat trust in humans differently than we trust in technology and systems? I invite you to share your thoughts.
I believe that the people are responsibe to manage and trust in the IT system. Many organizations has their own system in order to run their daily operations. This is because the data in the system are an accurate and realible.
ReplyDeleteOverall, we can trust the technology and system.